These General Conditions of Sale apply for all orders placed on the France-Export-FV.com website and for orders placed by private individuals by telephone. More generally, they govern the relations between the French grocery store France-Export-FV and the users of the website France-Export-FV.com.
Article I - Identification of the Company
grocery store: France Pro Export Distribution
SASU Capital of 50€
Address: 8 Boulevard des oiseaux
66140 Canet in Roussillon
Tel: 00 33 (0) 6 71 34 08 63
Registered office: 33 (0) 4 68 51 47 83
RCS Perpignan: 881837272
Article II - Price
The prices of our products are indicated on the website in euros, excluding participation in the processing and shipping costs of the France-Export-FV grocery store. At the time of an order, the products will be invoiced on the basis of the rates in force at the time of the validation of the order. The products remain the property of the grocery store France-Export-FV until the complete payment of the price.
Special cases of orders sent outside the European Union:
In case of order to a country other than metropolitan France you are the importer of the product concerned. For all products shipped outside the European Union and DOM-TOM, the price will automatically be calculated excluding taxes on the invoice. Customs duties or other local taxes, import duties or state taxes may be payable. These rights and sums are not within the purview of the France-Export-FV grocery store. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies of your country. We advise you to inquire about these aspects with your local authorities. It is also your responsibility to inform local authorities of any import restrictions on the products you intend to order.
Special cases of orders sent to the European Union:
The price is calculated including VAT. For professionals with an intra-community VAT number who would like to be exempted from VAT, they must contact the France-Export-FV grocery store by email or telephone. The procedure to be followed will be specified. Orders that will be placed directly on the site without prior contact will not be able to benefit from the VAT exemption even if the customer provides an intra-community VAT number.
Article III - Processing and Shipping Costs
You can choose between 3 delivery modes:
In Colissimo Access.
In Colissimo Expert.
With DHL Transport large volume order on quotation requested.
Delivery to a destination in mainland France: The cost varies depending on the weight of your pack age, see the shipping page for all shipping rates. shipping
Fresh products must be sent to Chronopost. For more information, please contact the France-Export-FV grocery store.
European Union and Switzerland:
The processing and shipping costs are to be consulted on the page: shipping costs.
For more information, please contact the France-Export-FV grocery store.
Processing and shipping costs are calculated based on the weight of your order and the country of destination. You can choose between 3 formulas: Colissimo International or Colissimo DOM TOM or Chronopost. You can always know the amount of processing fees and shipping in your shopping cart.
Also note that your order is charged excluding taxes. Depending on the country, customs duties may be requested additionally upon delivery.
The deliverable countries:
Afghanistan, Azores, South Africa, Albania, Germany, Andorra, Austria, Algeria, Angola, Anguilla,
Antarticca, Antigua and Barbuda, Netherlands Antilles, Saudi Arabia, Argentina, Armenia,
Aruba, Australia, Azerbaijan,
Bahamas, Bahrain, Bangladesh, Barbados, Belorussia, Belize, Belgium, Benin, Bulgaria, Burkina Faso,
Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Darussala, Burma, Burundi,
Cameroon, Canada, Canary Islands, Cape Verde, Central African Republic, China, Cyprus, Comoros, Congo, Cambodia,
Cook Islands, South Korea, Croatia, Chile, Colombia, North Korea, Costa Rica, Ivory Coast, Cuba,
Spain, Estonia, United States, Egypt, Eire, United Arab Emirates, Ecuador, Eritrea, Ethiopia,
Faroe Islands, Fiji, Finland, France,
Gabon, Greece, Guadeloupe, Guernsey, Guinea, Equatorial Guinea, Guyana, Gambia, Georgia, Ghana,
Gibraltar, Grenada, Greenland, Guatemala, Guinea Bisao,
Honduras, Hong Kong, Hungary, Haiti,
Indonesia, Ireland, Iceland, Israel, Italy, Mauritius, Norfolk Island, Aland Islands, Cayman Islands, Cook Islands,
Falkland Islands, Faroe Islands, Mariana Islands, Marshall Islands, Solomon Islands, Turks Islands, British Virgin Islands, India,
Japan, Jersey, Jamaica, Jordan,
Kiribati, Kazakhstan, Kenya, Kyrgyzstan, Kuwait,
Lesotho, Latvia, Liechtenstein, Lithuania, Luxembourg, Laos, Lesotho, Lebanon, Liberia, Libya,
Madeira, Malawi, Mali, Malta, Morocco, Martinique, Mauritius, Mauritania, Mayotte, Mozambique,
Macao, Macedonia, Madagascar, Malaysia, Malawi, Maldives, Mexico, Micronesia, Moldova, Monaco,
Mongolia, Montenegro, Serrat Mountains,
Namibia, Nauru, Niger, Norway, Nepal, Nicaragua, Niue,
New Caledonia, New Zealand,
Oman, Uganda, Uzbekistan,
Panama, Papua New Guinea, Paraguay, Netherlands, Poland, French Polynesia, Portugal,
Pakistan, Palau, Peru, Philippines, Poland, Puerto Rico, Palestine,
Dominican Repubic, Czech Republic, Russia, Rwanda, Reunion, Romania, United Kingdom
Saint Barthélemy, Saint Martin, San Marino, Saint Pierre and Miquelon, Saint Lucia, Solomon Islands,
Sao Tome and Principe, Senegal, Seychelles, Singapore, Slovakia, Slovenia, Sudan,
Samoa, El Salvador, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia,
Sudan, Sri Lanka (Ceylon), Sweden, Switzerland, Swaziland, Syria, Surinam,
T.A.A.F. , Chad, Czech Republic, Thailand, Togo, Tonga,
Turkey, Tuvalu, Tajikistan, Taiwan, Tanzania, Southern Africa, Timor, Trinidad and Tobago, Tunisia,
Uruguay, Ukraine, Uruguay,
Vanuatu, Vatican, Vietnam, Venezuela,
Wallis and futuna,
Article IV - Placing Orders
On the Internet: Link: www.france-export-fv.com
By phone: 33 (0) 6 71 34 08 63 from 9am to 11am from Monday to Friday.
Contractual information is presented in French and is the subject of a confirmation containing this contractual information at the latest at the time of your order validation.
Article V- Validation of an order
Article V- Validation of an order
Validation by the Customer:
You declare that you have read and accepted these General Conditions of Sale before placing your order. The validation of your order is therefore acceptance of these Terms and Conditions of Sale. For orders placed directly on our website or by phone, if you have left us an email address, you will receive an email confirmation of your order.
Unless proven otherwise, the data recorded by the grocery store France-Export-FV.com constitute proof of all transactions between the grocery store France-Export-FV and its customers.
Validation by France-Export-FV.com
On receipt of orders, the France-Export-FV grocery store ensures the consistency of the data provided. As part of its policy against fraudulent payments, the grocery store France-Export-FV reserves the right to conduct any necessary investigation before the validation of an order. This may include the request for a proof of address or the request for the details of your bank branch. When such a procedure is started, the validation of the order is suspended. If the order was not validated within 15 days, the order would be canceled and the paid sums refunded. This period may be extended if document exchanges are in progress between the customer and the France-Export-FV grocery store.
Article VI - Availability
Our product offers are valid as long as they are visible on the site, while stocks last.
In the event of unavailability of product after placing your order (stock error, breakage of a product), we will notify you by mail or phone. We will then offer you the choice:
the refund of the missing product (s) by automatic credit or Check
the refund in purchase voucher at France-Export-FV.
replacing with products of your choice a value equivalent to missing products accompanied by a commercial gesture. The validation will be suspended until your answer.
Article VII- Delivery
The products are delivered to the delivery address you specified during the ordering process. For deliveries in France, deliveries are made by La Poste, Chronopost or adapted carrier.
In case of payment by credit card, orders are shipped the day after their online validation. Orders validated on Friday are shipped the following Monday unless exceptional opening on Saturday in December. Orders validated on Saturday are dispatched on Monday and orders validated on Sunday are dispatched on Tuesday.
In the case of payment by check, orders are dispatched the day after receipt of the check. For checks received on Friday, orders are shipped the following Monday.
Article VIII - Delivery Times
The delivery periods indicated here are valid under normal conditions of service and for shipments made by our usual carriers.
If the processing of your order (especially because of the weight of packages ...) required a particular routing solution, delivery times would be specified when ordering. If these deadlines did not satisfy you, you would have the possibility to cancel your order.
Similarly, in the event of a strike by La Poste services, road hauliers, (more generally any social disruption), or climatic or diploma incidents, delivery times could be extended.
For shipments Colissimo followed, you will receive your package within 48 - 72 hours after the date of shipment for any order placed before 11am Monday to Saturday.
For shipments in Chronopost, you benefit from an express delivery service with the guarantee of receiving your parcels the next day for any order placed before 11am from Monday to Thursday. Chronopost departures are Monday, Tuesday, Wednesday and Thursday. No departure from Chronopost on Friday.
These deadlines are for deliveries in Metropolitan France, for working days, excluding postal routing problem and availability of products.
For the European Union and Switzerland, deliveries are usually made within 5 working days (average deadlines). For other countries and overseas territories, delivery times vary depending on the distance and carriers.
Our Sales Department can provide you
Article IX – Payment
The payment of your purchases is made cash:
either on our site by credit card: Visa, MasterCard, American Express, other blue cards (Ecarte bleue) - by the CIC Paiement solution in connection with our bank CIC Cabestany.
(or by telephone using the bank cards listed above.)
either by paypal.
by check: it must be issued by a bank domiciled in France or Monaco; the cashing of the check is made upon receipt of the check. No payment deadline is granted and orders are not sent until the payment has been received and cashed.
Discount codes issued by the France-Export-FV grocery store offering offers are valid within the limits of available stocks. The discount codes can be used until their expiry date.
Article X - After Sales Service
You have a period of 14 days from the receipt of your products to exercise your right of withdrawal from the grocery store France-Export-FV without having to justify reasons or to pay a penalty.
In case of return due to an error on our part, or due to a product of poor quality, we bear the cost of return.
In case of exercise of the right of withdrawal within the aforementioned period, we ask you to contact us.
We will refund the product (s) concerned within a maximum of 15 days following your request. Shipping and return costs are the responsibility of the buyer, unless the concern comes from the product received not in line with expectations.
Returns are to be made in their original condition and complete (packaging, accessories, instructions ...) accompanied by a copy of the invoice. Return address :
Grocery / France-Export-FV, 8 boulevard des oiseaux 66140 Canet en roussillon France
We will not be able to accept returns of products that have been opened or whose packaging has been damaged. No returns or product replacements will be accepted for fresh products or for all products after expiry of the expiry date. If these products were nevertheless returned, we must join the right of withdrawal see following link:
Right to retract
With printable document for download
Since France-Export-FV sells only food products, products can only be returned if they have not been opened (for reasons of expiry and hygiene and health protection)
As a consumer you have a right of retraction on your order see Link attached:
Right to retract
Packages delivered out of time
In case of non-compliance with delivery times, the France-Export-FV grocery store undertakes to expedite any necessary investigation and to refund the shipping costs.
The France-Export-FV grocery store will inform the customer as soon as possible of any delay.
Parcel lost / not arrived
In case of loss of a parcel (La Poste or the carrier misplaced the parcel during the routing and the customer has never been delivered), the France-Export-FV grocery store undertakes to send at its expense a second package.
The grocery store France-Export-FV will then ask the recipient to provide a certificate on honor indicating the non receipt of the package with an undertaking to refuse the first shipment in case it would eventually arrive safely. This certificate will be used to file a complaint with the carrier and possibly with the police services.
Defective or damaged products
The France-Export-FV grocery store will carry out all necessary verifications and will solicit the customer if necessary to ask him any information, or useful photographs. As a result, the France-Export-FV grocery store may respond favorably or unfavorably to the customer's requests. If the answer is favorable, we commit ourselves to exchange the apparently defective, damaged or damaged products.
In this case, thank you kindly contact La grocery France-Export-FV. (firstname.lastname@example.org)
No returns or product replacements will be accepted after a period of two years following your order.
Satisfied or Refunded Warranty
If after using the products, you were not completely satisfied with the products ordered on France-Export-FV.com, thank you kindly contact the grocery store France-Export-FV. (email@example.com)
We will then ask you to state clearly the reason for your dissatisfaction. If we respond to your request:
We reserve the right to ask you to return the product concerned as soon as possible in its original packaging to open a quality inquiry.
we will offer you a refund of the product purchased (excluding postage).
If the "Money Back Guarantee" claim is for an item ordered in more than one unit, we will only be able to refund at most one open item. Other items must be returned intact in their original packaging.
This "money back guarantee" is limited in time to a period of two months following the order. This time is reduced to 15 days for products to be consumed upon receipt of the order.
The legal guarantee of conformity
(Articles L. 217-4 to L. 217-14 of the Consumer Code)
The professional seller must deliver a good in accordance with the contract. Otherwise, he is responsible for defects in the delivery, but also for all those resulting from the packaging, installation instructions or installation when he is responsible for the contract or under his responsibility (article L.217 -4).
Conformity of the property
Property is in accordance with Article L.217-5 when it is
fit for the usually expected use of a similar good, where appropriate, etc. :
that it corresponds to the description of the seller and possess the qualities presented in sample or model;
that it presents the qualities that a consumer can legitimately wait following the public declarations of the salesman, producer or representative (advertising, labeling, etc.). The statements of these last two professionals do not bind the seller when he does not know them and is not in a legitimate position to know them.
present the characteristics defined by the parties or be fit for the special use sought by the buyer, known to the seller and accepted.
The action in guarantee of conformity is prescribed by 2 years as from the delivery of the good.
For goods purchased after March 18, 2016, all the defects of conformity appearing during the 2 years following the purchase, with the exception of the used goods whose time will be maintained to 6 months, are presumed to exist. This presumption reverses the burden of proof for the benefit of the consumer; it is up to the professional to prove that the defect did not exist.
The consumer can not use the guarantee of conformity according to article L.217-8 in three cases:
when he was aware of the defect at the time of contract;
when he could not ignore the defect at the moment of contracting;
when the defect results from materials that he himself has provided.
Article XIII - Applicable Law - Litigation
This agreement is subject to French law. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.
Disputes between the France-Export-FV grocery store and its customers will be submitted to the Courts of Perpignan, Jurisdiction of the jurisdiction of the head office.
The consumer can at any time seize the court closest to his home, or the place where he suffers the prejudice
Art 46 and 48 of the Code of Civil Procedure
France-Export-FV is in the process of being registered with FEVAD
Article XIV - Right of access and rectification
You have a right of access to rectification on all data concerning you in accordance with the law defined by the Commission Nationale Informatique et Liberté (CNIL).
It is also brought to the attention of users of the site France-Export FV.com that France-Export-FV transmits non-personal data to an authorized third party (Google, and others ...) by the use of third-party cookies for the purpose of collect and use browsing data of users of the site France-Export-FV.com. These authorized third parties use the browsing data of users of the site France-Export-FV.com in accordance with the provisions of the Data Protection Act and amended by the law of August 6, 2004 and in accordance with its Charter of respect for privacy.
Article XV - Intellectual Property
All the elements of the France-Export-FV.com grocery website are and remain the exclusive intellectual property of the France-Export-FV.com grocery store. No one is authorized to reproduce, exploit, diffuse or use for any reason whatsoever and even partially elements of the site that they are software, visual or sound.
Any simple link or hypertext is strictly prohibited without a written agreement of the grocery store France-Export-FV